Responding to Concerns Relating to UNDP Social and Environmental Commitments
SECU responds to complaints that UNDP may not be meeting its social and environmental commitments. UNDP established the Social and Environmental Compliance Unit (SECU) to ensure accountability to individuals and communities.
- Any person or community who believes the environment or their well-being may be affected by a UNDP-supported project or programme may file a complaint.
- A representative, such as a civil society organization, may also file a complaint on behalf of affected communities.
People who file complaints may request that SECU protect their names and identities.
You may submit requests via our telephone, post, email or social media applications. For more information on these options, please see below.
Complaints should be as specific as possible, describing current or potential adverse impacts that have a plausible causal link to a UNDP-supported project/programme and, if possible, the UNDP social and environmental standards/commitments that are believed to have been violated.
If you choose to email or mail your complaint, please note that there are no strict format or language requirements. It is helpful if the complaint includes the following information:
Name, address, telephone number, and other contact information.
Whether the Complainant(s) wish to keep their identity confidential, and if so, why.
Name, location, and nature of the UNDP project or programme (if known).
How the Complainants believe they have been, or are likely to be, adversely affected by the UNDP-supported project or programme.
If a third party, such as a civil society organization, is filing a complaint on behalf of an affected individual or community, the complaint should include evidence the third party is working on behalf of the individual or community.
Although helpful, it is not necessary to cite to specific UNDP standards or policies (such as the UNDP's Social and Environmental Standards).
For assistance in submitting a request via email or mail, please download this guidance form.
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