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Stakeholder Response Mechanism : Are you concerned about a UNDP Project?

Stakeholder Response Mechanism (SRM)

If you believe a UNDP-supported project or programme has harmed, or is likely to harm, you, your community, or the environment, you may request help from UNDP’s Social and Environmental Compliance Unit and/or UNDP’s Stakeholder Response Mechanism.

Compliance Review – Responding to Concerns Relating to UNDP Social and Environmental Commitments 
The Social and Environmental Compliance Unit (SECU) investigates complaints from project-affected communities and individuals who believe UNDP has not complied with its social and environmental commitments, and recommends measures to address findings of non-compliance. In particular, this includes non-compliance with UNDP’s Social and Environmental Standards.

Stakeholder Response – Helping Parties Resolve Grievances and Disputes 
The Stakeholder Response Mechanism (SRM) helps project-affected stakeholders, UNDP’s partners (governments, NGOs, businesses) and others jointly address grievances or disputes related to the social and/or environmental impacts of UNDP supported projects.

Who May File a Complaint? 

Any person or community who believes the environment or their wellbeing may be affected by a UNDP-supported project or programme may file a complaint. A representative, such as a civil society organization, may also file a complaint on behalf of affected communities. People who file complaints may request that SRM and SECU protect  their names and identities. 

Where to File a Request?

You may submit requests via our telephone, post, email or social media applications as below:

Emailsrm.bt@undp.org
FacebookUNDP Bhutan
Telephone (English)+975-2-322424
Mailing AddressUnited Nations Development Programme
Bhutan Country Office
Peling Lam, Kawajangsa, Thimphu
 
PoliciesUNDP’s Accountability Mechanism 


 

What to Put in a Request? 

It is helpful if your request includes: 

  1. Name, address, telephone number and other contact information 
  2.  Whether the Requestors wish to keep their identity confidential during the initial assessment
  3. Name, location and nature of UNDP project 
  4. How the Requestors believe they have been, or are likely to be, adversely affected by the UNDP-supported project 
  5. A description of other efforts, including other dispute resolution processes, the Requestors have undertaken to resolve their concerns

 

Please refer SRM Brochures and video:

  1. The corporate SRM/SECU brochure: English
  2. One-page handouts on SRM/SECU: Dzongkha
  3. Video for stakeholders and partners on SRM/SECU