Stakeholder Response Mechanism for UNDP Cameroon (SRM)

Why the Stakeholder Response Mechanism for UNDP Cameroon (SRM)?

The UNDP Cameroon Country Office is firmly committed to respecting the environmental and social safeguard procedures laid down by headquarters. The office is home to several development projects that are gateways to the implementation of these procedures. It is in this context that the Country Office has found it essential to make its environmental and social safeguard tools operational. One of these tools is the Stakeholder Response Mechanism (SRM). This tool for transparency, conflict prevention, accountability, etc. will improve program quality and enable the country office to build a relationship of trust with the various stakeholders.

Who can submit a complaint?

Any person or community representative who has a grievance or may have been affected by a UNDP-supported project/programme in their environment or wellbeing can file a complaint.

Please do it through the following link:  CLICK HERE and fill out the detailed information about the complaint.

Who Receives/Responds/Resolves the Complaints: The CO SRM Committee will receive, register, assess, and respond/seek to resolve grievances in collaboration with responsible implementing partners and project management units. 

For any inquiry and more information, you can contact: The Country Office Stakeholder Response Mechanism (SRM) email: srm.cm@undp.org or reach out through the Corporate Accountability Mechanism contact.