Stakeholder Response Mechanism for UNDP Cameroon (SRM)

Why the Stakeholder Response Mechanism for UNDP Cameroon (SRM)?

The UNDP Cameroon Country Office is firmly committed to respecting the environmental and social safeguard procedures laid down by headquarters. The office is home to several development projects that are gateways to the implementation of these procedures. It is in this context that the Country Office has found it essential to make its environmental and social safeguard tools operational. One of these tools is the Stakeholder Response Mechanism (SRM). This tool for transparency, conflict prevention, accountability, etc. will improve program quality and enable the country office to build a relationship of trust with the various stakeholders.

Who can submit a complaint?

Any person or community representative who has a grievance or may have been affected by a UNDP-supported project/programme in their environment or wellbeing can file a complaint.

Please do it through the following link: srm.cm@undp.org by filling out the detailed information about the complaint.

Who Receives/Responds/Resolves the Complaints: The CO SRM Committee will receive, register, assess, and respond/seek to resolve grievances in collaboration with responsible implementing partners and project management units. 

Eligibility of a Complaint

To be eligible, a complaint should:

• It should not be anonymous.
• It should be related to a current or proposed UNDP project, and
  • Does not relate to UNDP procurement or employment
  • Is not about allegations of fraud or corruption
  • Does not relate to a project where UNDP’s role has ended and UNDP has no feasible pathway to address the complainant’s concerns
  • Does not relate to a project where UNDP is one of several partners and is not responsible for the specific issues raised.
• Unless there is new information or a significant change in circumstances, it should not be a repeated complaint by people who have already received an SRM response on the same issue.
• Explains how the complainants have been experiencing or may experience adverse socio-economic or environmental impacts from the project.
• Indicates that the complainant has concerns about communicating directly with the Implementing Partner, a project grievance redress mechanism (GRM), and/or UNDP project managers/developers (due to fear of retaliation or other adverse consequences).

or

• Indicates what steps the complainant has already taken to try to resolve the complaint in good faith through:
  • For UNDP projects executed by Implementing Partners:
• an Implementing Partner GRM (if one exists), or
• dialogue with the Implementing Partner’s project manager and the relevant UNDP staff supporting the project (normally via the Project Board or equivalent)
  • For UNDP Direct Implementation projects:
• a project GRM (if one exists), or
• dialogue with the relevant UNDP project manager (normally via the Project Board or equivalent)

For any inquiry and more information, you can contact: The Country Office Stakeholder Response Mechanism (SRM) email: srm.cm@undp.org or reach out through the Corporate Accountability Mechanism contact.