Locations
Stakeholder Response Mechanism
UNDP India
As part of its commitment to the 2030 Agenda for Sustainable Development, UNDP India ensures that all projects adhere to the highest standards of social and environmental sustainability. The UNDP Social and Environmental Standards (SES) guides this process, promoting transparency, accountability, and consistency across all initiatives. By applying the SES, we aim to enhance our performance and strengthen sustainable development outcomes.
Towards this, the UNDP India Stakeholder Response Mechanism (SRM) has been established that serves as a platform to receive and resolve complaints related to actual or potential environmental or social harm to affected persons caused by UNDP-supported projects in India. It allows any individual or group who believes they are adversely affected by an ongoing or proposed UNDP project to raise their concerns.
The Stakeholder Response Mechanism can help affected people, government agencies, and other project and programme stakeholders start or restart dialogue, facilitate discussions, mediate disputes, enhance understanding of the facts, and undertake other activities that might help resolve concerns and disputes.
To submit a complaint for consideration, the request must:
- Relate to a current or proposed UNDP project;
- Explain how the complainants (or authorised representative) have been experiencing or may experience adverse socio-economic or environmental impacts from the UNDP project;
- Indicate what steps, if any, have already been taken to try to resolve the grievance or dispute, such as use of Implementing Partner project-level or organizational-level grievance mechanisms, communication with the Project Manager (or with the project developers for projects that have not yet been approved), and/or communication with the Project Board
How to Submit a Request?
Requests can be submitted via email or post:
By Email: srm.india@undp.org
By Post:
UNDP India Country Office
United Nations Development Programme (UNDP)
55, Lodhi Estate
New Delhi - 110003, India
If you choose to email or mail your complaint, please note that there are no strict format or language requirements. It is helpful if the complaint includes the following information:
- Name, address, telephone number, and other contact information.
- Whether the Complainant(s) wish to keep their identity confidential, and if so, why.
- Name, location, and nature of the UNDP project or programme (if known).
- How the Complainants believe they have been, or are likely to be, adversely affected by the UNDP-supported project or programme.
- If a third party, such as a civil society organization, is filing a complaint on behalf of an affected individual or community, the complaint should include evidence of the third party working on behalf of the individual or community.
- Although helpful, it is not necessary to cite to specific UNDP standards or policies (such as the UNDP's Social and Environmental Standards).
If a person or community has a concern about the ability of the UNDP India Country Office to respond fairly and effectively to the request, they have the option to file the request directly with the Stakeholder Response Mechanism at UNDP Headquarters in New York. For more information, visit the Stakeholder Response Mechanism | United Nations Development Programme (undp.org).