At the request of the UN Development Program in Ukraine, the Info Sapiens study agency in partnership with the National Assembly of Persons with Disabilities of Ukraine NGO conducted a study on the accessibility of e-government services and tools for the citizens of Ukraine. The task was a combined assessment of the features of accessibility and compliance with the principles of universal design in Ukrainian services, along with a brief analysis of the latest European norms and standards in this area.

Within the scopes of the study of the websites and platforms containing the elements of e-government, from November 5 to December 9, 2020, 82 websites and 7 service platforms were tested in Kyiv.

The paper contains a number of recommendations aimed at improving the accessibility of e-government services and tools to the citizens in Ukraine.