This Report proposes the Justice Index as a new tool for analyzing and making legal and judicial policies. It is also an effective tool to make state agencies both at central and local levels accountable to citizens for the performance of public institutions, efforts to ensure justice – or fairness and equality – for citizens. The Report begins by explaining the demand for a policy tool to help measure and assess people’s experience of justice in Chapter 1. Chapter 2 introduces the research and survey methodology. Chapter 3 gives a national overview of distributive justice and equality in practice, identifying the challenges faced by local people in getting access to the judicial system and/or public institutions in general. It also identifies shortcomings in: resolving civil disputes and administrative complaints; as well as ensuring the fundamental rights of the people. Chapter 4 presents the results of the 21 surveyed provinces of the 2012 Justice Index. The report concludes by listing some policy implications, based on 2012 Justice Index findings, in Chapter 5.