Digitalization and Governance
Digitalization and Governance
UNDP’s digital transformation framework which provides a whole-of-society approach and insights across five pillars i.e., infrastructure, government, regulation, business, and people – all of which are critical elements of good governance. As countries adapt and grapple with the opportunities, challenges and risks offered by digitalization and technology, UNDP has seen increasing application of digitalization and tech in governance such as public service delivery, public portals and online reporting and feedback systems, online registries and databases, information portals, and online public communications including through the use of social media.
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New technologies and centers are improving service delivery for citizens in Ukraine. Photo: Andrey Krepkih / UNDP
UNDP works in the region to advance digital transformation and governance by:
- Supporting digital readiness assessments and functional analysis to inform the establishment of agile, responsive, and well-coordinated institutional arrangements, standards and regulations for inclusive digital transformation;
- Strengthening digital resilience through improving data strategies, systems, and security;
- Supporting digital literacy, knowledge and future skills in public, private and civil society organizations;
- Enhancing the social contract through digital governance, innovations, and active public engagement and activism;
- Supporting urban, regional and local development through targeted support to digital economy and digital financing solutions.