Kosovo Judicial Council (KJC), as the body that administers justice system in Kosovo1, was selected as the first institution to receive the Action Paper, primarily due to the fact that the satisfaction of the public with the work of the judiciary is on its lowest ebb. This Action Paper is limited in scope – its intention is not to be an overarching document that would encompass all issues presently faced by the judiciary – but aims to analyze the issues that influence the mostly negative public perception with the overall work of all the stakeholders in the judiciary, and offer some recommendations and remedies that both in the short and the long term may contribute to positively shift the satisfaction of the general public with the performance of the judiciary as a whole.