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Social and Environmental Standards in UNDP's Projects
In June 2014, UNDP adopted mandatory Social and Environmental Standards (SES) for all of UNDP’s projects and programmes effective 1 January 2015. UNDP's revised Social and Environmental Standards (SES) came into effect on 1 January 2021.
This toolkit underpins UNDP’s commitment to mainstream social and environmental sustainability in Programmes and Projects to support sustainable development.
The SES objectives are to:
Strengthen the quality of programming by ensuring a principled approach
Maximize social and environmental opportunities and benefits.
Avoid adverse impacts to people and the environment
Minimize, mitigate, and manage adverse impacts where avoidance is not possible
Strengthen UNDP and partner capacities for managing social and environmental risks
Ensure full and effective stakeholder engagement, including through a mechanism to respond to complaints from project-affected people.
The standards are underpinned by an Accountability Mechanism with two key components:
(i) A Stakeholder Response Mechanism (SRM) and (ii) A Compliance Review.
Stakeholder Response Mechanism at UNDP Nepal
On Janurary 1 2022, UNDP Nepal established a Stakeholder Response Mechanism (SRM) for receiving and addressing grievances related to the social and environmental impacts of any project which is implemented by the UNDP in Nepal in a timely and efficient manner.
The mechanism is a channel for project/programme affected stakeholders (individuals, people, and communities) and UNDP’s partners (governments, NGOs, businesses) to report grievances and disputes relating to social and/or environmental impacts of UNDP’s projects and programmes. In June 2024, UNDP Nepal revised the SRM mechanism to ensure individuals, people, and communities affected by projects/programmes have access to appropriate grievance resolution procedures for hearing and addressing project related social and environmental complaints and disputes.
Submitting a SRM Request
If you are an individual or stakeholder in a specific project/programme being implemented by UNDP Nepal, or if you represent a community of stakeholders, you may submit requests via any of the following mediums.
Call us (costs are incurred by caller) using +977 14290000 ext 1037 or fax the message using +977 14290055, 14290066.
- UNDP Country Office; UN House, Pulchowk, Lalitpur, GPO Box 107, Kathmandu, Nepal
- UNDP Field Office; Butwal-11, Kalikanagar; Tel: 071-415015/415046
- UNDP Field Office, Janakpur-04, Campus Chowk; Tel: 9851249105
- UNDP Field Office, Dhangadhi-5, Hasanpur; Tel: 091-526189/526276
- UNDP Field Office, Surkhet; Tel: 083-523032/522598
You may submit a SRM request or message to srm.np@undp.org (in Nepali or English language)
If you choose to email or mail your complaint, please note that there are no strict format or language requirements. It is helpful if the complaint includes the following information:
- Name, address, telephone number, and other contact information.
- Whether the Complainant(s) wish to keep their identity confidential, and if so, why.
- Name, location, and nature of the UNDP project or programme (if known).
- How the Complainants believe they have been, or are likely to be, adversely affected by the UNDP-supported project or programme.
- If a third party, such as a civil society organization, is filing a complaint on behalf of an affected individual or community, the complaint should include evidence the third party is working on behalf of the individual or community.
- Although helpful, it is not necessary to cite to specific UNDP standards or policies (such as the UNDP's Social and Environmental Standards).
Please fill up the ‘Grievance Submission Form’ and save the responses
You may record your request or concerns and send them through email to srm.np@undp.org
In case you do not get a satisfactory response to your request, you can submit your concerns directly to our corporate level grievance mechanisms i.e. Social and Environmental Compliance Unit (SECU) via secuhotline@undp.org and/or Stakeholder Response Mechanism via stakeholder.response@undp.org.
