Findings of an adult population survey and focus group discussions

The Kyiv International Institute of Sociology conducted this study at the request of the UNDP in partnership with the Ministry of Digital Transformation of Ukraine. The research consisted of two components – a representative survey and focus group discussions with respondents with different backgrounds.

The quantitative survey looked at experiences, needs, and preferences of adult residents of Ukraine vis-à-vis electronic services. The survey covered a representative sample of the adult population of Ukraine and was conducted from 10^th to the 22th of September 2020 through CATI in all regions, except for non-government-controlled-areas.

To enrich the picture, a quantitative component was done engaging eight focus group discussions on the use of electronic services in Ukraine.

The research is a part of the Digital, Inclusive, Accessible: Support to Digitalization of State Services in Ukraine Project, Inception Phase implemented by the UNDP in Ukraine in partnership with the Ministry of Digital Transformation of Ukraine.