In his opening speech, Commissioner Artur Lastaev highlighted a new operational approach of his office: when government authorities fail to comply with recommendations, the Ombudsman now submits individualized recommendations to the relevant ministries. He also highlighted the efforts of his regional representatives to combat torture and ill-treatment and emphasised the importance of independence  of the NPM.

In 2023, the members of the NPM carried out 461 preventive visits, including 422 planned and 33 special visits, covering a total of 474 monitored facilities. These included facilities of the Ministry of the Interior, the Ministry of Education, the Ministry of Labour and Social Protection, the Ministry of Health, the Ministry of Defence and the National Security Committee. This monitoring resulted in more than 3,000 recommendations being submitted to government agencies, almost half of which (40 percent) have already been implemented. Most of the recommendations related to detention conditions, procurement of necessary items, legal training, medical care and compliance with sanitary standards. 258 officials were brought to justice based on the results of the monitoring of closed facilities at the suggestion of representatives of the Commissioner, and a further 17 on the initiative of NPM participants.

The National Preventive Mechanism focuses on visits to institutions responsible for the execution of sentences and acts as a system for the prevention of torture and other cruel, inhuman or degrading treatment and punishment. Since 2014, UNDP in Kazakhstan has been supporting the work of the NPM through various capacity-building programs, knowledge-sharing initiatives, and institutional support. Before this, the UNDP, along with other international organizations, played a key role in initiating the draft law that led to the creation of the NPM in Kazakhstan.