Kyiv, 20 December 2024 — The European Union and the United Nations Development Programme (UNDP) in Ukraine, in partnership with the Ministry of Digital Transformation of Ukraine, have built and equipped two modern administrative service centres (ASCs) — in Novopokrovka, Kharkiv Oblast, and Zhovti Vody, Dnipropetrovsk Oblast.

The modular ASC in Novopokrovka provides 168 administrative services, offering a wide range of support for 15,320 residents and 11,550 internally displaced persons (IDPs), including subsidy applications, business and property registration, birth certificates, residence registration, and pension assistance. Additionally, around 80 services will be accessible through remote workplaces.

In Zhovti Vody, a community with a population of 42,475 residents and 6,500 IDPs, 345 public services will be available, including a comprehensive “I Am a Veteran” service, covering 100 different types of assistance for veterans and their families. Both centres are equipped with passport stations where residents can apply for ID cards and international passports. The ASC in Zhovti Vody is additionally equipped with a workstation for issuing and exchanging driver’s licenses and registering vehicles.

Both centres meet inclusion standards and are fully accessible for people with limited mobility as they were designed to ensure the comfort of all visitors. This initiative was made possible thanks to a significant contribution from the communities, which funded the construction of the foundation and the connection to the water, sewerage, and electricity networks.

Maryna Bobranitska, Head of the Department for Systemic Development of Administrative Services at the Ministry of Digital Transformation of Ukraine, emphasized the importance of ensuring that residents have access to high-quality administrative services. “The opening of the new administrative service centres in Kharkiv and Dnipropetrovsk oblasts showcases the success of cooperation between the government, communities, and international partners, enabling people to access modern and convenient services. These centres are a prime example of how communities can create comfortable conditions for delivering public services,” Bobranitska said.

Stefan Schleuning, Head of Cooperation at the EU Delegation to Ukraine, underlined that local recovery and development initiatives are a priority for the European Union in Ukraine. “The inauguration of two administrative service centres is a step forward in improving access to public services for these communities. The EU4Recovery partnership initiatives further strengthen communities and offer new opportunities for their growth and development”, Schleuning said.

Jaco Cilliers, UNDP Resident Representative in Ukraine, stressed the critical need to ensure equal opportunities for all citizens without exception. “Together with our partners, we are committed to making public services accessible to everyone, especially those who need them most. In this way, we aim to foster social cohesion and strengthen community resilience in war-affected areas,” Cilliers said.

Background

The new administrative service centres in Novopokrovka and Zhovti Vody are an example of a comprehensive approach to recovery, implemented in cooperation with the Ministry of Digital Transformation of Ukraine and local communities in Kharkiv and Dnipropetrovsk oblasts as part of the flagship “EU4Recovery – Empowering Communities in Ukraine” partnership between UNDP and the EU.

Media enquiries: 

Yuliia Samus, UNDP Ukraine Head of Communications; e-mail: yuliia.samus@undp.org