Indonesia Grievance Mechanism (GRM/ SRM)

Reporting Mechanism for Partners/Communities

Complaint Mechanism (GRM/ SRM)

UNDP Social and Environmental Standards

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UNDP Indonesia is dedicated to ensuring a high quality of our services in all the locations where we operate. If you have been adversely affected and/ or would like to report issues regarding UNDP’s activities in Indonesia, your concerns can be submitted in the links below.

What is a Complaint Mechanism?

UNDP Indonesia is committed to promoting the 2030 Agenda for Sustainable Development. The Social and Environmental Standards (SES) underpin this commitment by ensuring social and environmental sustainability is mainstreamed across all programming. Through the SES, we aspire to ensure consistency, transparency, and accountability in all our interventions, improving performance and strengthening the achievement of the SDGs.

The SES mandates all UNDP entities to have in place a complaint mechanism such as the Grievance Redress Mechanism (GRM) and Stakeholder Response Mechanism (SRM), which are institutional platforms for individuals, peoples, and communities adversely affected by activities of UNDP in Indonesia to communicate, submit, and resolve grievances, complaints, and issues.

Grievance Redress Mechanism (GRM)

If your report is regarding to a specific project occurred in a specific implementation area, the Grievance Redress Mechanism (GRM) provides an avenue through which you can submit complaints about a project's social and environmental risks and impacts.

Specifically, the GRM addresses any concerns, complaints, notices of emerging conflicts, or grievances alleging actual or potential harm to affected person(s) arising from projects. The Mechanism then assists resolution of the grievances, while being conducted in a flexible, collaborative, and transparent manner aimed at problem solving and consensus building between and among stakeholders.

Submit a GRM report

Stakeholder Response Mechanism (SRM)

If your concern goes beyond a single project or you would like to bring your concern to the attention of the country office, the stakeholder response mechanism (SRM) will ensure that individuals, peoples, and communities adversely affected have access to appropriate grievance resolution procedures for hearing and addressing complaints and disputes according to prevailing UNDP procedures.

Submit an SRM report

Feedback

If you have any feedback or comments on our reporting mechanism, you may reach out directly to srm.id@undp.org.