The report presents an overview of the use of remote mediation and its application in more advanced ADR jurisdictions.

It encompasses various forms of mediation with the focus on:

• Telephone mediation
• Virtual mediation
• Online Dispute Resolution (ODR)

The paper analyses the structure, functionality and viability of remote mediation as an alternative to in-person process, both in the post-pandemic environment and wider applicability in appropriate cases.

The research has been produced by Baria Ahmed - UK based mediator with an extensive experience of research in comparative practices. The research was prepared with the assistance from the European Union (EU) and UNDP.