We're here to listen. If you believe a UNDP project is having a negative social or environmental impact, you can voice your concerns through our project complaint process.

Who can submit a complaint? Anyone who may be affected by a UNDP project in Zimbabwe can submit a complaint. This includes individuals and communities potentially experiencing negative impacts. You can also have a representative submit a complaint on your behalf.

How to Submit a Complaint. To submit a complaint, you can email our project complaint office at stakeholder.zim@undp.org. Your email should include the following information:

• Your contact information
• Whether you would like to remain anonymous during the initial assessment (you cannot remain anonymous throughout the resolution process)
• The name and location of the UNDP project (if known)
• How you believe the project is negatively affecting you
• Any steps you have already taken to address the concern
• Whether you are interested in working with others to find a solution
• (If a third party is submitting the complaint) Proof that you have the community's backing

What are Eligible Complaints?

A complaint is eligible for our project complaint process if it meets the following criteria:

• It relates to a current or proposed UNDP project.
• It explains how the project has caused, or may cause, negative social, economic, or environmental impacts.
• It outlines what efforts have been made to resolve the issue beforehand, unless there are safety concerns about using existing mechanisms.

What is Not Eligible?

We cannot address the following:

• Complaints that are fraudulent or malicious.
• Complaints related to UNDP procurement or employment.
• Complaints concerning projects that are not UNDP projects, projects where UNDP is not responsible for the specific issue, or projects where UNDP's involvement has ended.
• Duplicate complaints unless there is significant new information.

Contact Us

For more information or to submit a complaint, please email our project complaint office at stakeholder.zim@undp.org